Dispute Resolution Service

The .nz Dispute Resolution Service (DRS) is for disputes about .nz domain name registrations only. For general complaints, please see the types of complaints we can help with. If you're unsure where your complaint falls, please email info@dnc.org.nz and we'll let you know.

If you want to dispute a .nz domain name registration or a sub-domain that has been added to an existing domain name we strongly suggest that you read some, if not all of the following information and watch the below informational video to aid you in lodging a complaint.

.nz DRS Brochure

For an overview of the dispute process, the best place to start is the .nz DRS Brochure; this is available here. The Domain Name Commission has created this document to provide an introduction to the DRS, and help you decide if the service is right for you.

DRS Help Section

There is a general help section for the .nz DRS which can be found here.

The help section provides additional detail on the process outlined in the brochure.

.nz DRS Decisions and Guide

If you are wondering what sort of information that you should include in your complaint, a great place to start is past Expert Decisions. These are searchable by keyword, as well as free text and can be found by clicking here.

Another resource is the Domain Name Commissions ‘Guide to .nz Dispute Resolution Service (DRS) Expert Decisions’ which can be found here.

.nz Dispute Resolution Service Policy

We have also published the .nz Dispute Resolution Service policy, this is the policy that the .nz DRS is governed by. The DRS provides additional detail to the above brochure and video and can be found here.

.nz DRS policy requires that Complainants show that ‘on the balance of probabilities’ they:

  • have rights to a name which is identical or similar to the domain name in dispute; and
  • that the current registration is unfair.

If you have any further questions, please do not hesitate to email these to us at drs@dnc.org.nz