Dispute Resolution Service

The Dispute Resolution Service (DRS) is for registrants who want to dispute a .nz domain name registration or a sub-domain that has been added to an existing domain name.

Note: the DRS is for disputes about .nz domain name registrations only. For general complaints, please see the types of complaints we can help with. If you're unsure where your complaint falls, please email info@dnc.org.nz and we'll let you know.  

The DRS is an independent, online service that provides a convenient and affordable alternative to the court system.

Complainants are required to show that ‘on the balance of probabilities’ they:

  • have rights to a name which is identical or similar to the domain name in dispute; and 
  • that the current registration is unfair.

More information:

Read about the DRS process here or find out more in the brochure and video below. There is also a Guide to DRS Expert Decisions.  

DRS brochure