Dispute Resolution Service

The .nz Dispute Resolution Service (DRS) is for disputes about .nz domain name registrations only. For general complaints, please see the types of complaints we can help with. If you're unsure where your complaint falls, please email info@dnc.org.nz and we'll let you know.  

If you want to dispute a .nz domain name registration or a sub-domain that has been added to an existing domain name we strongly suggest that you read some if not all of the following information and watch the below informational video to aid you in lodging a complaint
 

The Domain Name Commission has also put together a brochure that outlines the dispute process and provides a brief summary of the service; this is available by clicking here,

There is a general help section for the .nz DRS which can be found here

We have also published the .nz Dispute Resolution Service policy, this is the policy that the .nz DRS is governed by. The DRS provides additional detail to the above brochure and video and can be found here.

.nz DRS policy requires that Complainants show that ‘on the balance of probabilities’ they:

  • have rights to a name which is identical or similar to the domain name in dispute; and
  • that the current registration is unfair.

If you are wondering what sort of information that you should include in your complaint, a great place to start is past Expert Decisions. These are searchable by keyword, as well as free text and can be found by clicking here.

Another resource is the Domain Name Commissions ‘Guide to .nz Dispute Resolution Service (DRS) Expert Decisions which can be found here.

If you have any further questions or queries, please do not hesitate to email these to us at drs@dnc.org.nz